Refund & Cancellation Policy

This Refund & Cancellation Policy sets out when and how you can request a refund for payments made to [TBD — pending legal review]. It forms part of our Terms of Service.

1. Automated Reports (₹999)

Automated Reports are digital deliverables generated on demand. Because a Report is delivered instantaneously and cannot be "returned," we do not offer refunds once a Report has been generated and delivered to you.

Note (pending final legal review): If applicable consumer-protection law requires a cooling-off period for digital deliverables, we will honour it in full; the policy will be updated accordingly before launch.

2. Payment Failure or Duplicate Charge

If your card or bank was charged but no Report was delivered, or if you were charged twice for the same order, we will process a full refund. Refunds are typically reversed to the original payment method within [TBD — pending legal review] business days of confirmation. Contact [TBD — pending legal review] with your order identifier.

3. Report Generation Failure (Our Fault)

If a Report fails to generate due to a technical error on our side (e.g. an engine bug, a server outage, an invalid geocode we should have caught), we will issue a full refund with no questions asked, or — at your election — regenerate the Report at no additional charge.

4. Newsletter Subscriptions

This section applies only if you have subscribed to a paid newsletter. Newsletter billing is not yet live in the current version.

• You may cancel at any time from your account settings; you will retain access for the remainder of the current billing period.
• For annual subscriptions, we offer a pro-rated refund of unused whole months remaining at the time of cancellation, at our discretion.
• We do not refund for editions already delivered before cancellation.

5. Chargebacks

Before initiating a chargeback with your bank or card network, we encourage you to contact us at [TBD — pending legal review] — we will almost always resolve the issue faster and to your satisfaction directly. Where a chargeback is initiated, we will cooperate with Razorpay's standard dispute-resolution process and provide relevant transaction records.

6. How to Request a Refund

Email [TBD — pending legal review] with:

• the email address associated with your account;
• the Razorpay order identifier (visible on your receipt);
• a brief description of the reason.

We aim to acknowledge every refund request within [TBD — pending legal review] business days.

7. Governing Law

This Refund Policy is governed by the same law and dispute-resolution mechanism as our Terms of Service.